Manage Domiciliary Services Essay

As a healthcare entrustr we kick in to hear we have the cook up criterion of round as wholesome as provide with the right skill set and qualifications on shift which meets the use ups of the tribe we are reenforcement. We do this by implementing standards from the beginning which includes the recruitment process. Our recruitment is robust provided is constantly changing to ensure potential new staff are people that is right to be in healthcare, someone stool ruin at any time of the recruitment process. Our recruitment process includes1. Telephone consultation2. Face to face Interview3. 2 Day mandatory Training4. Induction and final interview5. 12 weeks probationIndicators that a potential new share of staff can fail in our recruitment process a. Not understanding the importance for a lymph node to maintain their independence b. Not understanding the importance for a lymph glands dignity and respect c. Not understanding the importance of working over a 7 day period d. Not participating in activities in mandatory traininge. Not completing the ordinary Induction Standardsf. Not completing courses in the 12 week probation periodg. Not encounter the levels of reliability set outAll genus Phalluss of staff that do not have a NVQ 2 when starting with E-Spire healthcare must complete the Common Induction Standards inwardly the first 12 weeks of commencing work with the company, after this period they can then proceed with NVQ level 2, which is encouraged, we rely on our local college to provide this upkeep. When a new member of staff starts with E-Spire Healthcare they must first complete induction and shadow shifts without elderly staff, only once the elder member of staff has signed them off as competent willing they commence their shifts with our clients. This bearing our senior is able to introduce the new member of staff to our clients but they in like manner have a complete understanding of our clients needs and what support they req uire.Depending on the complexity of our clients needs will dependon which member of staff works with our clients, for instance somebody who has mental health issues will not be asked to complete shifts with that particular client until they have absolute the relevant training courses and completed shadow shifts and been signed off by the senior member of staff. There is no maximum event of shadow shifts that a new member of staff needs to complete, this will depend on the case-by-case member of staff, their past work history, qualifications.Myself or the senior member of staff would of completed the necessary paperwork before the commencement of the package including the care plan the clients needs, support, risk assessments, medical specialty, and emotional support plans, this way we already have an idea of what type of member of staff will work well(p) with each particular client, as I feel this is a two way process the client and the Support Worker must be able to work toget her so the client can be motivated to keep their independence but also the Support Worker to enjoy working with each individual client and know they are supporting in the correct way and making a difference in their day to day lives. We also at the paperwork stage will know how many an(prenominal) a(prenominal) members of staff are required for each shift. Consistency of care is an extremely important factor for us, not only for the client but also the support worker For the client1. They will get to know the member of staff2. They will be able to open up to them if they have any sure problems3. They will know that the member of staff understands their needs4. They will know that they wont have to keep explaining how they like specific tasks like to be completed5. There will be trust between the client and member of staff 6. Personal care tasks will hopefully not be seen as daunting as the same person is with them 7. Trust when it comes to supporting people with their medicationF or the Support Worker1. They will get to know the individual client2. Will understand how they like tasks to be completed3. They are confident with how to support individual clients4. They understand what motivates each individual clientAnd many more reasons.Each individual client has a series of risk assessments completed for thecommencement of support package. This will include, medication, mobility, feeding, personal care as well as the immediate environment that the support worker will be working in. Depending on the individual client will determine how many members of staff will be required. This can depend on their mobility, their mental health, support in the community. If we feel that a package requires a different amount of staff to what is stated from for instance the social worker, we will go back to them and state our findings, but a package will not start until we have the correct amount of staff on each shift, as we need to keep both the client and our staff safe from injury and harm as well as the community too. I have a completed risk assessment link up with this document all personal details have been removed. E-Spire Health care have clear recruitment guidelines in place which all office staff know and understand and all abide by. No member of staff can commence with any shadow and induction shifts until we have on file1. Phone Interview2. Face to Face Interview3. 2 Day Mandatory Training4. Induction and Final Interview5. DBS6. 2 matchences7. Staff Members folder signed off by either myself or the manager Carl Boulton. We have a excel document which is kept up to date of any potential member of staff that has approached E-Spire Healthcare this way we can ensure that we are not bringing anybody on board that has already tried to get through the recruitment process already. We also have a lead chart so we can refer back at any time if we are ensure of the process. Within healthcare we are supporting clients within their homes or a residenti al setting, so our staffs reliability and time keeping is essential, however with this said we will always occur a percentage of lateness and sickness, although we do have a procedure to monitor this and we will speak to any member of staff that does not hit the E-Spire targets ( separate occasions of illness within a 6 week period and also the same for lateness), as a company we do need to be prepared for the unexpected and people can fall ill at any time, this is why we have senior staff that their day to day rolesare shadow and inductions, reviews but to also pick up shifts at any time, we also have a deputy manager who also is able to go out and do shifts at any time. If need be there is also myself to go out to do shifts, but the same procedure applies to us too we must of completed shadow shifts with each client we will be going to, this is why shadow shifts and inductions are so important.Every client is an individual and their needs can change at any time, this can include c ancelling shifts due to unforeseen circumstances such as going to hospital, doctors appointments, holidays, day trips out. It is our subscriber line to ensure that they are able to participate in any activity they need to. Hospital admission for instance is we will keep their shift schedule open until they are able to come home, I know how important it is that when someone is able to come home, that they just lack to come home, I do not want to be the reason why they are not able to come home, again this is a reason why we have senior staff accessible this way we can support clients with their task that is important to them. At E-Spire Healthcare and more importantly for myselfI dont want to meet CQC guidelines I want to exceed them, I am not in care to just give everyone the basic needs, I want to be able to provide support for people that is going to enhance their lives, maintain their independence, be emotionally supportive, and support them with the tasks that they need supp ort with. Everything I do I also ask the same question is this the type of support that is exceeds my expectations for my parents? we monitor this by reviewing our clients care plans, speaking to them to see if they have any comments or complaints, intercommunicate them to complete questionnaires, which allows us to compile reports to see as a company where we can improve, because I feel we can always improve, if youre not meliorate youre not listening to people.We also complete a 12 week supervision for new members of staff, this goes towards their probationary period, this is a two way opposition with myself and the member of staff to both prove the onward motion of the member of staff, it also gives the member of staff to give their opinion on subjects such as training, the clients their progress their needs. It is a document that will remain in each individuals folder and it is a document that we are both able to refer back to, it includesThe member of staff role and respon sibilitiesHow the member of staff is meeting the companys objectives and targets Any other training the member of staff feels they need to do Any problems the member of staff may have.We then complete a target list of training and objectives for the member of staff to complete in the next 6 months, the next supervision would then not be with me as if the member of staff had an issue with myself they would then have the chance to discuss this with another member of staff. I feel this is a fair way to conduct supervisions, as the member of staff may feel more homelike speaking to another member of the office team, but this way we are still able to improve for everyone. I am so the trainer for E-Spire healthcare but we also use other companies that are open to us which includes1. Local Colleges2. Local District Nurses3. The local authorityI have attached my mandatory training course topics which indicates what is covered over the two days. To prepare myself for the training course I u se a multitude of sources which are available to me, so I am fully informed so my information is up to date and informs and skills each individual member of staff so they have the knowledge to be practicable and skilful within their job role.I use 1. British Red Cross2. Trainer Courses (completed moving and handling and medication training)3. CQC4. Shropshire County Council5. HSE Website6. Food.gov.uk7. You Tube8. Speaking to clients9. Personal experiences10. Fire safe11. Old Newspaper articles12. SPIC13. UK National Statistics